Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the construction (solid pressed cork through the full thickness — veneer-on-fibreboard construction is not offered), the cork grain grade and thickness, the mark method (laser engraving, or full-colour UV print proofed on actual cork tone with any white base layer named), and the seal specification for service faces (venue coasters are face-sealed to wipe clean while backs and edges remain bare cork for grip and breathability); wedding and personalised orders are confirmed name by name and date by date in writing before engraving, colour artwork is approved on a cork-tone proof rather than a white screen, and artwork, grain grades, thicknesses, shapes, seal specifications and packing or carding styles are held against the customer’s account so that programme reorders, venue top-ups and additional locations match the coasters they join, with any grain, tone or artwork limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.